diff --git a/apps/web/messages/en.json b/apps/web/messages/en.json
index feeaadd7..a882419d 100644
--- a/apps/web/messages/en.json
+++ b/apps/web/messages/en.json
@@ -2275,6 +2275,9 @@
         "callbackOwnerReviewBlocker": "Blocker: {reason}",
         "callbackOwnerReviewEmpty": "Recent callback evidence is matched or no data is available yet",
         "callbackTraceRecoveryBacklog": "Callback trace backlog: missing trace {missing}; 1h {recent1h}; 24h {recent24h}; traced after gap {recovered}; recovery {status}",
+        "callbackTraceRecoveryAction": "Next handling: {action}; human required={human}",
+        "callbackTraceRecoveryOwner": "Owner: AwoooP Callback Evidence; support: TelegramGateway / Run Timeline",
+        "callbackTraceRecoveryClosure": "Close when 1h=0 and 24h=0; current 1h {recent1h} / 24h {recent24h}",
         "callbackTraceRecoveryDecision": "Decision: {gap}; next: {next}",
         "callbackTraceRecoveryLatest": "Last gap: {missing}; recovery first: {first}; recovery latest: {latest}",
         "callbackTraceRecoveryUnavailable": "Callback trace recovery summary has not returned yet",
@@ -2310,6 +2313,18 @@
         "ownerResponseValidationChecks": "Cross-packet checks={crossPacket}; evidence routing={routing}; display sections={sections}",
         "ownerResponseValidationBoundary": "No approval record, no primary switch, and no 執行期閘門"
       },
+      "humanRequired": {
+        "yes": "yes",
+        "no": "no"
+      },
+      "callbackTraceRecoveryActions": {
+        "unavailable": "summary did not return; check the callback-replies API first",
+        "closed": "close criteria are met; retain the historical evidence",
+        "investigateActiveGap": "new gaps still exist; check new Telegram reply_markup trace writes",
+        "verifyInstrumentation": "no recovery signal; check TelegramGateway / Timeline instrumentation",
+        "waitDecay": "wait for the legacy backlog to decay over 24h; no human action needed",
+        "observeRecovery": "observe the recovery signal before opening a human task"
+      },
       "claim": {
         "ready": "Full auto-repair claim: ready",
         "notReady": "Full auto-repair claim: not ready",
diff --git a/apps/web/messages/zh-TW.json b/apps/web/messages/zh-TW.json
index 8dd871fc..8a8ca2ef 100644
--- a/apps/web/messages/zh-TW.json
+++ b/apps/web/messages/zh-TW.json
@@ -2276,6 +2276,9 @@
         "callbackOwnerReviewBlocker": "卡點：{reason}",
         "callbackOwnerReviewEmpty": "近期 callback evidence 均已匹配或尚無資料",
         "callbackTraceRecoveryBacklog": "Callback trace backlog：缺 trace {missing}；1h {recent1h}；24h {recent24h}；gap 後 traced {recovered}；復原 {status}",
+        "callbackTraceRecoveryAction": "接續處理：{action}；需要人工={human}",
+        "callbackTraceRecoveryOwner": "主責：AwoooP Callback Evidence；協作：TelegramGateway / Run Timeline",
+        "callbackTraceRecoveryClosure": "關閉條件：1h=0 且 24h=0；目前 1h {recent1h} / 24h {recent24h}",
         "callbackTraceRecoveryDecision": "判讀：{gap}；下一步：{next}",
         "callbackTraceRecoveryLatest": "最後缺口：{missing}；復原首筆：{first}；復原最新：{latest}",
         "callbackTraceRecoveryUnavailable": "Callback trace recovery summary 尚未回傳",
@@ -2311,6 +2314,18 @@
         "ownerResponseValidationChecks": "跨包驗收={crossPacket}；證據路由={routing}；顯示區塊={sections}",
         "ownerResponseValidationBoundary": "不建立審批紀錄、不切主要來源、不開執行期閘門"
       },
+      "humanRequired": {
+        "yes": "是",
+        "no": "否"
+      },
+      "callbackTraceRecoveryActions": {
+        "unavailable": "summary 未回傳，先確認 callback-replies API",
+        "closed": "已符合關閉條件，保留歷史證據即可",
+        "investigateActiveGap": "仍有新缺口，檢查新 Telegram reply_markup trace 寫入",
+        "verifyInstrumentation": "沒有復原訊號，檢查 TelegramGateway / Timeline instrumentation",
+        "waitDecay": "等待舊 backlog 24h decay，不需人工處理",
+        "observeRecovery": "觀察復原訊號，先不開人工任務"
+      },
       "claim": {
         "ready": "完整自動修復聲明：可宣稱",
         "notReady": "完整自動修復聲明：不可宣稱",
diff --git a/apps/web/src/app/[locale]/awooop/work-items/page.tsx b/apps/web/src/app/[locale]/awooop/work-items/page.tsx
index 36bb29ec..39349ea9 100644
--- a/apps/web/src/app/[locale]/awooop/work-items/page.tsx
+++ b/apps/web/src/app/[locale]/awooop/work-items/page.tsx
@@ -848,6 +848,19 @@ type CallbackRepliesWorkItemResponse = {
   summary?: CallbackReplyAuditSummary | null;
 };
 
+type CallbackTraceRecoveryActionKey =
+  | "unavailable"
+  | "closed"
+  | "investigateActiveGap"
+  | "verifyInstrumentation"
+  | "waitDecay"
+  | "observeRecovery";
+
+type CallbackTraceRecoveryAction = {
+  actionKey: CallbackTraceRecoveryActionKey;
+  humanRequired: boolean;
+};
+
 type AiRouteRepairEvidence = {
   target_resource?: string | null;
   access_blockers?: string[];
@@ -1627,24 +1640,54 @@ function callbackOwnerReviewOpenEvents(
 function callbackTraceRecoveryStatus(
   summary: CallbackReplyAuditSummary | null | undefined
 ): WorkStatus {
-  if (!summary) {
-    return "blocked";
-  }
-  const missingTrace = summary.outbound_reply_markup_missing_trace_ref_total ?? 0;
-  if (missingTrace <= 0) {
+  const action = callbackTraceRecoveryAction(summary);
+  if (action.actionKey === "closed") {
     return "live";
   }
-  const gapStatus = summary.outbound_reply_markup_trace_ref_gap_status;
-  const recoveryStatus = summary.outbound_reply_markup_trace_ref_gap_recovery_status;
-  if (gapStatus === "active_gap" || recoveryStatus === "no_recovery_signal") {
+  if (
+    action.actionKey === "investigateActiveGap" ||
+    action.actionKey === "verifyInstrumentation" ||
+    action.actionKey === "unavailable"
+  ) {
     return "blocked";
   }
-  if (recoveryStatus === "recovered_after_gap") {
+  if (action.actionKey === "waitDecay") {
     return "in_progress";
   }
   return "watching";
 }
 
+function callbackTraceRecoveryAction(
+  summary: CallbackReplyAuditSummary | null | undefined
+): CallbackTraceRecoveryAction {
+  if (!summary) {
+    return { actionKey: "unavailable", humanRequired: true };
+  }
+  const missingTrace = summary.outbound_reply_markup_missing_trace_ref_total ?? 0;
+  if (missingTrace <= 0) {
+    return { actionKey: "closed", humanRequired: false };
+  }
+  const recent1h =
+    summary.outbound_reply_markup_missing_trace_ref_recent_1h_total ?? 0;
+  const recent24h =
+    summary.outbound_reply_markup_missing_trace_ref_recent_24h_total ?? 0;
+  const gapStatus = summary.outbound_reply_markup_trace_ref_gap_status;
+  const recoveryStatus = summary.outbound_reply_markup_trace_ref_gap_recovery_status;
+  if (gapStatus === "active_gap" || recent1h > 0) {
+    return { actionKey: "investigateActiveGap", humanRequired: true };
+  }
+  if (recoveryStatus === "no_recovery_signal") {
+    return { actionKey: "verifyInstrumentation", humanRequired: true };
+  }
+  if (recoveryStatus === "recovered_after_gap") {
+    if (recent24h > 0) {
+      return { actionKey: "waitDecay", humanRequired: false };
+    }
+    return { actionKey: "closed", humanRequired: false };
+  }
+  return { actionKey: "observeRecovery", humanRequired: false };
+}
+
 function buildWorkItems(
   telemetry: Telemetry,
   t: ReturnType<typeof useTranslations>
@@ -1679,6 +1722,7 @@ function buildWorkItems(
   const latestCallbackWorkItem = latestCallbackSummary?.work_item ?? null;
   const latestCallbackTriage = latestCallbackWorkItem?.triage ?? null;
   const callbackTraceSummary = telemetry.callbackReplies?.summary ?? null;
+  const callbackTraceAction = callbackTraceRecoveryAction(callbackTraceSummary);
   const aiRoute = telemetry.aiRouteStatus;
   const aiRouteRepairEvidence = aiRoute?.repair_evidence ?? null;
   const aiRouteWorkItem = aiRouteRepairEvidence?.work_item ?? null;
@@ -2055,6 +2099,25 @@ function buildWorkItems(
       }),
       evidenceDetails: callbackTraceSummary
         ? [
+            t("evidence.callbackTraceRecoveryAction", {
+              action: t(
+                `callbackTraceRecoveryActions.${callbackTraceAction.actionKey}` as never
+              ),
+              human: t(
+                `humanRequired.${callbackTraceAction.humanRequired ? "yes" : "no"}` as never
+              ),
+            }),
+            t("evidence.callbackTraceRecoveryOwner"),
+            t("evidence.callbackTraceRecoveryClosure", {
+              recent1h:
+                callbackTraceSummary
+                  .outbound_reply_markup_missing_trace_ref_recent_1h_total ??
+                0,
+              recent24h:
+                callbackTraceSummary
+                  .outbound_reply_markup_missing_trace_ref_recent_24h_total ??
+                0,
+            }),
             t("evidence.callbackTraceRecoveryDecision", {
               gap:
                 callbackTraceSummary.outbound_reply_markup_trace_ref_gap_status ??